PRIVACY POLICY - HOTEL LE 15

General Information

This Privacy Policy explains how Hotel Le 15 collects, uses, stores, and protects personal data of guests and visitors, in compliance with the GDPR and applicable French and European regulations.

1. Data Controller

Hotel le 15 (LE QUINZE)
SASU simplified joint stock company with a single shareholder.
SIREN: 81255524100015 - APE: 5510Z - VAT: FR57812555241 - RCS Perigueux B 812 555 241
Represented by Mr. Richard LIGNAC
Address: CREAVALLEE NORD PARC D ACTIVITES ECONOMIQUES, 24660 COULOUNIEIX-CHAMIERS, France
Phone: 06 32 00 72 21 - Email: hotelle15@orange.fr

2. Data We Collect

We may collect identity data (name, date of birth, ID details), contact details (email, phone, address), booking details (dates, room type, preferences), payment information, and information related to your stay.

When browsing our website, technical data may also be collected (IP address, browser type, pages visited, cookies, and logs).

3. Purpose and Legal Basis

Your data is processed to manage reservations, provide hotel services, handle billing and payments, respond to requests, comply with legal obligations, improve service quality, and prevent fraud.

Legal bases include contract performance, legal obligations, legitimate interest, and consent where required.

4. Recipients of Data

Data may be shared only with authorized hotel staff, trusted service providers (payment, hosting, email tools), and competent authorities when required by law. We do not sell personal data to third parties.

5. Retention Period

Data is kept only for the time necessary to fulfill processing purposes and legal obligations. Typical retention periods may apply for reservations, invoicing/accounting records, and technical logs as required by law.

6. Your Rights

Under GDPR, you may request access, correction, deletion, restriction, objection, and portability of your personal data. You may also withdraw consent at any time for consent-based processing.

To exercise your rights, contact us at: hotelle15@orange.fr

7. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or loss. These measures include controlled access, secure infrastructure, and regular updates.

8. Cookies

Our website may use cookies for technical operation, audience measurement, and user experience improvement. You can accept or reject cookies and update your preferences in your browser settings.

9. Policy Updates and Contact

This Privacy Policy may be updated at any time to reflect legal, technical, or operational changes. We recommend checking this page regularly.

Contact us:
Email: hotelle15@orange.fr
Address: Exit 15 - A89 Motorway, Creavallee Nord - Next to "PATAPAIN", 24660 Coulounieix-Chamiers
Phone: 06 32 00 72 21